Tenants

As a Tenant, finding a property to rent can prove to be difficult! There is usually a shortage of properties coming onto the rental market in the West Somerset area, and for every property that does become available there will be a number of interested parties. This results in properties not being on the market for very long!

We would advise you to start looking at least 4 – 6 weeks prior to wanting to take a property. You may want to consider taking a property prior to actually needing it, this might also help you secure the property, as most Landlords will not want their property to be empty for more than a couple of weeks.

We also advise you that if you are moving into the area, you might want to consider subscribing to the local paper (The West Somerset Free Press). Most of the Letting and Estate Agents advertise in this paper and it will give you a good idea of what properties come onto the market. It will also give you a taster of the way of life in the region.

Within the West Somerset area there are localised differences in rental prices, generally with a premium on Minehead & Alcombe and some of the more popular outlying villages such as Porlock & Dunster. You may also find that rents within certain periods of the year can vary with a premium on Spring & Summer when the area is at its busiest.

I’M A TENANT AND WANT TO REPORT A MAINTENANCE ISSUE

IF YOU ARE TRYING TO CONTACT US WITHIN NORMAL OFFICE HOURS PLEASE FIRST CALL THE OFFICE ON 01643 708885 AND EMAIL US WITH A DESCRIPTION OF THE PROBLEM. PLEASE ATTACH ANY PHOTOS THAT YOU THINK MIGHT BE RELEVANT.

IN THE CASE OF AN EMERGNCY AND YOU ARE TRYING TO CONTACT US OUTSIDE NORMAL OFFICE HOURS PLEASE EMAIL US WITH A DESCRIPTION OF THE PROBLEM. PLEASE ATTACH ANY PHOTOS THAT YOU THINK MIGHT BE RELEVANT AS THIS WILL HELP US CONTACT THE RELEVANT CONTRACTOR. info@pointerproperties.co.uk

IF YOU ARE UNABLE TO SPEAK TO ANYONE PLEASE LEAVE A MESSAGE ON THE OFFICE ANSWER MACHINE OR MOBILE AS WE REGULARLY CHECK FOR MESSAGES. PLEASE LEAVE YOUR CONTACT DETAILS SO WE CAN GET BACK TO YOU.

Propertymark Conduct and Membership Rules

To see all the rules and regulations please go to www.propertymark.co.uk/media/1045366/conduct-and-membership-rules.pdf

On 4 March 2019 the Government passed The Client Money Protection
Schemes for Property Agents (Requirement to Belong to a Scheme etc.)
Regulations 2019.

What Is Client Money Protection?

Client Money Protection is a compensation scheme which reimburses
both the landlord and the tenants if an agent goes bust or misuses client
money (loss, theft, misappropriation).
NB: Client money can include:
• Rent
• Other client funds held by agents such as cash float to pay for
maintenance and repairs
• Unprotected deposits, i.e. those not registered or those that fall
outside of the requirement to be registered
• Fee money taken in advance
• Money held by agents appointed as a receiver under the Law of
Property Act 1925
• Sale proceeds
• Any interest earned which is due to the client
ELIGIBILITY
From 1 April 2019, all property agents in England holding client money
must belong to a government-approved Client Money Protection scheme.